Terms Of Service

Invoice Terms
Terms Of Service
Privacy Policy
Acceptable Use Policy

Invoice Terms

Revision Date: 12/9/2016

Our Service Guarantee

Our client satisfaction is extremely important to us. As such we give our clients 14 days to ensure everything is correct after complete payment of the invoice. If something is found, we can work with you to get it fixed. Please notify us either by phone or email. This guarantee only covers the original scope of work. Refunds, replacements, and changes will be complete at the sole discretion of Pacific Northwest Web Works.

Late Payment Policy

All invoices are due fully upon service completion or due date, with a 10-day grace period. Invoice payments not received by the end of the grace period will have a $20 service fee added to the bill. For late invoices, 10% of the outstanding balance will be added per each 30-days beyond the completion date. In addition, future service may be suspended.

Terms of Services

Revision date: 12/9/2016

All services provided by Pacific Northwest Web Works may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The client agrees to indemnify and hold harmless Pacific Northwest Web Works from any claims resulting from the use of service which damages the client or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to Pacific Northwest Web Works’ servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

  • Pirated Software
  • Hacker programs or archives
  • Warez sites
  • Pornography of any kind

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, PORNOGRAPHY, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, PACIFIC NORTHWEST WEB WORKS WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Traffic Usage

All accounts come with 20GB bandwidth starting out, with additional bandwidth available for an extra charge. Unreasonable usage / bandwidth overages can be determined by volume of traffic, or impact of other sites on our servers. A notice will be sent to clients with sites that are over usage informing them of the need to upgrade service to cover the extra usage.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Pacific Northwest Web Works is strictly prohibited. As our client, you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Billing

Billing is handled on the first day of each month for all accounts due in that month. A prorated amount will be added to the first bill for services between the start date and the following first of the month. Invoices are sent on or around the 20th of the previous month. EG: March 1st billing date will be invoiced on February 20th.

Invoices are delivered by email, using the third-party email you have on file. It is the client’s responsibility to ensure that their email is always up to date so they can receive invoices and avoid late fees and/or account suspension.

Accounts can be paid monthly, quarterly and yearly.

Refund policy

We do not generally refund cancelled contracts. For example, if your contract is quarterly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges.

Account Deactivation

Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days’ notice for a cancellation.

Limitation of Liability

Pacific Northwest Web Works shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Pacific Northwest Web Works’ servers going off-line or being unavailable for any reason whatsoever. Furthermore, Pacific Northwest Web Works shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Pacific Northwest Web Works’ servers. All damages shall be limited to the immediate termination of service.

Violations

Violations of these Acceptable Use Policies should be referred to . All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer

Pacific Northwest Web Works cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Pacific Northwest Web Works are resold. Thus, certain equipment, routing, software and programming used by Pacific Northwest Web Works are not directly owned or written by Pacific Northwest Web Works. Moreover, Pacific Northwest Web Works holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without notice for any reason without restitution, as Pacific Northwest Web Works sees fit.

Account Activation

By activating your account with Pacific Northwest Web Works, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by email or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Up-time Guarantee

Although Pacific Northwest Web Works has an excellent record for reliability, we do not offer an up-time guarantee. However, our network and servers are monitored continuously, and are rarely down except for scheduled maintenance and hardware and software upgrades, which can occur with or without notice to you.

Pacific Northwest Web Works reserves the right to amend any or all the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Privacy Policy

Revision date: 12/9/2016

Pacific Northwest Web Works has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.

Third Parties

Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: .

Acceptable Use Policy

Revision date: 12/9/2016

As a provider of web site hosting and other Internet-related services, Pacific Northwest Web Works offers its clients and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Pacific Northwest Web Works respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Pacific Northwest Web Works reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Pacific Northwest Web Works has developed an Acceptable Use Policy, which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using Pacific Northwest Web Works’ services. This policy will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Pacific Northwest Web Works cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the client must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Pacific Northwest Web Works cannot monitor or censor the Internet, and will not attempt to do so, Pacific Northwest Web Works cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that Pacific Northwest Web Works does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Pacific Northwest Web Works’ network and may reach a large number of people, including both clients and non-clients of Pacific Northwest Web Works, clients’ postings to the Internet may affect other clients and may affect Pacific Northwest Web Works’ goodwill, business, reputation or operations. For these reasons, clients violate Pacific Northwest Web Works policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

Spamming:

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Pacific Northwest Web Works, but also because it can overload Pacific Northwest Web Works’ network and disrupt service to Pacific Northwest Web Works’ clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Pacific Northwest Web Works will investigate and shutdown the account that is spamming. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore, Pacific Northwest Web Works reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should Pacific Northwest Web Works choose to pursue and prosecute.

Audio/Video Streaming:

Audio/Video Streaming is not hosting friendly. As such, Pacific Northwest Web Works does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

Adult-Oriented Content:

Pacific Northwest Web Works does not allow adult content and will suspend/terminate any offending account.

Large File Policy:

Pacific Northwest Web Works is not for file hosting and distribution – as such, clients may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail .

Obscene Speech or Materials:

Using Pacific Northwest Web Works’ network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Pacific Northwest Web Works is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language:

Using Pacific Northwest Web Works’ network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers:

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks:

Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this Acceptable Us Policy:

Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this policy, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations:

Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups:

Pacific Northwest Web Works reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the policy.

Other Illegal Activities:

Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities:

Engaging in activities, whether lawful or unlawful, that Pacific Northwest Web Works determines to be harmful to its clients, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the client. Pacific Northwest Web Works will not, as an ordinary practice, monitor the communications of its clients to ensure that the comply with Pacific Northwest Web Works’ policy or applicable law. However, when Pacific Northwest Web Works becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Pacific Northwest Web Works.

Pacific Northwest Web Works will not intentionally monitor private electronic mail messages sent or receive by its clients, unless required to do so by law, governmental authority or when public safety is at stake. Pacific Northwest Web Works may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Pacific Northwest Web Works may disclose information, including, but not limited to, information concerning a client, a transmission made using our network, or a website, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Pacific Northwest Web Works assumes no obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Pacific Northwest Web Works may disclose client information or information transmitted over its network where necessary to protect Pacific Northwest Web Works and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Pacific Northwest Web Works will never sell information to other services or outside companies.

Finally, Pacific Northwest Web Works wishes to emphasize that clients indemnify Pacific Northwest Web Works for any violation of the Service Agreement, law or Pacific Northwest Web Works policy resulting in loss to Pacific Northwest Web Works or the bringing of any claim against Pacific Northwest Web Works by any third party. This means that, if Pacific Northwest Web Works is sued because of a client’s activity, the client will be responsible for payment of any damages awarded against Pacific Northwest Web Works, plus costs and reasonable attorney’s fees.

We hope this policy is helpful in clarifying the obligations of Internet users, including Pacific Northwest Web Works and its clients, as responsible members of the Internet. Any complaints about a client’s violation of this policy should be sent to .